Term & Conditions
BestBooking Vietnam Travel was established under International Tour Operator Licence Number: 46-070/2023/CDLQGVN-GP LHQT. Issuing authority: Viet Nam National Authority of Tourism.
Customers on the e-commerce website BestBooking.com.vn are individuals and organizations looking for information and booking services for flight booking service, cruises, and tours. The services provided on the e-commerce website https://bestbooking.com.vn/ fully comply with the relevant legal regulations and not fall under the prohibited advertising business cases according to current legal regulations. Transactions on the e-commerce website https://bestbooking.com.vn were conducted in a voluntary, public, transparent manner and ensure user rights.
Bestbooking Vietnam Travel – hereinafter referred to as “BestBooking”. Our travellers, hereinafter referred to as “Travellers”. Once we confirm your booking, an E – contract is made between Bestbooking and travellers upon our terms and conditions. BestBooking shall fulfil its information obligations prescribed by Article 39 of Tourism Law – Law No. 09/2017/QH14 of the National Assembly on agreements on travel services and pursuant to Article 37 of Tourism Law – Law No. 09/2017/QH14 of the National Assembly on rights and obligations of travel service businesses, BestBooking shall be liable for the performance of all travel services included in the Travel Services Agreement, and shall provide assistance if the Traveller is in difficulty in accordance with the Travel Services Agreement.
Please read carefully the terms and conditions of this agreement before making booking and purchase tours and other services of Bestbooking for fully understanding travellers’s right and responsibility and Bestbooking right and responsibility. By becoming a travellers of Bestbooking, you agree that you have read, understood, and agreed with the following “Terms and Conditions” set out below. Bestbooking has the right to change the Terms and Conditions, in whole or in part, at any time with or without notice.
I. Preamble
1. The provisions of Tourism Law – Law No. 09/2017/QH14 on agreements on travel services and particularly on package travel contracts and linked travel arrangements (hereinafter: Travel Services Decree), Law No. 91/2015/QH13 – Vietnam Civil Code on the travel services agreement as well as the provisions of the Travel Services Agreement shall apply for the trips organised by “BestBooking.vn” Co.,Ltd. (registered office: No 101 Nguyen Chi Thanh St, Gia Hoi Ward, Hue City, Viet Nam, company registration number: 3301726305, telephone number: +84 82 277 3137, hereinafter: “BestBooking”).
2. Capitalized terms used in these General Terms and Conditions shall have the following meaning:
– Parties: Traveller and BestBooking jointly.
– Travel Services Agreement: the agreement on the basis of which BestBooking shall sell package travel under the Travel Services Decree to Traveller, and Traveller shall pay a fee. The Travel Services Agreement shall comprise the Special Terms and Conditions, the General Terms and Conditions as well as all other documents attached as annexes (including without limitation the Travel Guide, the Standard Information and the Unique Terms and Conditions).
– Traveller: the natural person, legal person or any organisation not having a legal personality that concludes a Travel Services Agreement with BestBooking in order to use BestBooking’s services.
II. Conclusion of the travel services agreement
1. The Travel Services Agreement shall be concluded upon signature of the Special Terms and Conditions by the Parties.
2. In the event BestBooking only accepted the booking conditionally due to overbooking or any other reason, the Tavel Services Agreement shall only be concluded if the given condition is met. If the given condition is not met, then the Travel Services Agreement shall not be concluded, and BestBooking shall refund the downpayment to Traveller.
3. The details of the services provided by BestBooking (including without limitation the date, fee and terms of use of the same) are included in the Special Terms and Conditions signed by the Parties and/or the Travel Guide.
III. Participation fee
1. Traveller shall pay 40% of the participation fee to BestBooking as downpayment upon the signature of the Special Terms and Conditions. Parties may agree on a downpayment of a higher amount in the Special Terms and Conditions if any contract concluded with suppliers provides for a more restrictive obligation to BestBooking.
2. Traveller shall pay its outstanding participation fee no later than 30 (thirty) days before the start of the package, save where an earlier payment is required on the basis of a contract concluded by BestBooking and a foreign supplier. BestBooking shall notify Traveller on the above. All remaining fees of the services (optional programmes, accident insurance etc.) ordered upon the booking shall become due and payable at the same date against an invoice issued by BestBooking.
3. BestBooking will not send a separate notification on the outstanding participation fee. Traveller acknowledges that after the expiry of the payment deadline without any payment having been made, BestBooking shall be entitled to terminate the Travel Services Agreement even in case where BestBooking already confirmed the booking to Traveller.
4. In the event the booking is made within 30 (thirty) days before the travel, Traveller shall pay the entire amount of the above fees upon the booking.
5. BestBooking is not obliged to reduce the participation fee if Traveller does not use any of the services in his discretion or for any other reason in his sphere of interest.
6. Traveller acknowledges that BestBooking may publish discounted offers to third parties in relation to the trip included in the Travel Services Agreement, in which case Traveller shall subsequently not be entitled to a discount or to terminate the Travel Services Agreement and conclude it again.
IV. Increasing costs
1. BestBooking expressly reserves its right to change the fee payable by Traveller on the basis of the Travel Services Agreement proportionately to the cost increase and no later than 20 (twenty) days before the start of the package if the change in:
– The price of the carriage of passengers resulting from the cost of fuel or other power sources;
– The level of taxes or fees on the travel services included in the Travel Services Agreement imposed by third parties not directly involved in the performance of the package, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or
– The exchange rates relevant to the travel services justifies such increase by BestBooking.
2. BestBooking shall notify Traveller on the price increase and the justification of the same on a durable medium. BestBooking shall increase the participation fee in such way that it increases the originally paid participation fee proportionately to the amount of costs increased as a result of the above reasons. Accordingly, BestBooking shall issue an invoice to Traveller on the difference between the originally paid participation fee and the increased participation fee.
3. If the price increase described above exceeds 8%, BestBooking shall without undue delay inform Traveller on the same, and Traveller may in his sole discretion terminate the Travel Services Agreement in writing or accept the price increase within 3 (three) days from receipt of the information. In the event Traveller accepts the price increase, Parties shall amend the Travel Services Agreement in writing. In the event Traveller terminates the Travel Services Agreement, BestBooking shall refund all payments made by or on behalf of Traveller without undue delay and BestBooking shall not be entitled to any termination fee. In case of a termination by Traveller under this Clause, BestBooking shall use its best endeavours to offer a substitute travel package of an equivalent or a higher quality.
4. The provisions of the above Clause IV/3 shall apply accordingly in case where BestBooking changes any of the significant elements of the Travel Services Agreement or is not able to fulfil any special requirement indicated before by Traveller and expressly accepted by BestBooking.
5. In the event any of the costs in the above Clause IV/1 decreases after the conclusion of the Travel Services Agreement but before the start of the package, Traveller shall be granted an appropriate price reduction, in which case BestBooking may reduce its actually incurred administrative costs from the amount to be refunded to Traveller, such administrative costs to be appropriately justified by BestBooking upon request.
V. Termination by traveller
1. Traveller may terminate the Travel Services Agreement in writing anytime before the start of the package. If Traveller terminates the Travel Services Agreement for any reason in his control within 35 (thirty-five) days before the start of the package, Traveller shall pay a termination fee to BestBooking as per the below. In the event such termination is made
– Within 35 to 30 days before the trip, 50% of the participation fee, or
– Within 29 to 0 days before the trip, 100% of the participation fee shall be paid by Traveller to BestBooking as a termination fee.
Traveller shall also pay the above termination fee if he cannot participate in the travel due to the lack of regulatory permits required for the travel or a restrictive decision made by an authority.
2. BestBooking may not claim any termination fee to be paid by Traveller in case of a termination by Traveller under Clauses IV/3 and IV/4.
3. Traveller shall have the right to terminate the Travel Services Agreement before the start of the package without paying any termination fee in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity and significantly affecting the performance of the package, or which significantly affect the carriage of passengers to the destination if the destination or its immediate vicinity is listed among the countries and territories ‘not recommended for travel’ on the website of the ministry led by the minister responsible for foreign affairs.
4. Traveller shall notify BestBooking on its intention to terminate in person or in writing via registered mail.
5. The date of termination shall be the date when BestBooking is notified about the termination in the manner described in Clause V/4 above.
VI. Termination by BestBooking
1. BestBooking may terminate the Travel Services Agreement and provide Traveller with a full refund of any payments made for the package, but shall not be liable for additional compensation, if:
(a) the number of persons enrolled for the package is smaller than the minimum number stated in the Travel Services Agreement and BestBooking notifies Traveller of the termination of the Travel Services Agreement within a reasonable time, but not later than:
– Twenty days before the start of the package in the case of trips lasting more than six days;
– Seven days before the start of the package in the case of trips lasting between two and six days;
– Forty-eight hours before the start of the package in the case of trips lasting less than two days; or
(b) BestBooking is prevented from performing the Travel Services Agreement because of unavoidable and extraordinary circumstances (hereinafter: force majeure) and notifies Traveller of the termination of the Travel Services Agreement without undue delay before the start of the package.
VII. Lack of conformity
1. BestBooking shall be responsible for the performance of the travel services included in the Travel Services Agreement, irrespective of whether those services are to be performed by BestBooking or by other travel service providers.
2. Traveller shall inform BestBooking without undue delay, taking into account the circumstances of the case, of any lack of conformity which he perceives during the performance of a travel service included in the Travel Services Agreement.
3. BestBooking shall remedy the lack of conformity, unless that (i) is impossible; or (ii) entails disproportionate costs, taking into account the extent of the lack of conformity and the value of the travel services affected. If BestBooking does not remedy the lack of conformity for any reasons indicated in this Clause, Traveller shall be entitled to a price reduction and compensation for damages.
4. Save for the cases set out in Clause VII/3 above, if BestBooking does not remedy the lack of conformity within a reasonable period set by Traveller, Traveller may do so himself and request reimbursement of the necessary expenses. It shall not be necessary for Traveller to specify a time-limit if BestBooking refuses to remedy the lack of conformity or if immediate remedy is required.
5. Where a significant proportion of the travel services cannot be provided as agreed in the Travel Services Agreement, BestBooking shall offer, at no extra cost to Traveller, suitable alternative arrangements of, where possible, equivalent or higher quality than those specified in the Travel Services Agreement, for the continuation of the package, including where Traveller’s return to the place of departure is not provided as agreed. Traveller may reject the proposed alternative arrangements only if they are not comparable to what was agreed in the Travel Services Agreement or, in case a lower quality alternative arrangement is proposed, the price reduction granted is inadequate.
6. Where a lack of conformity substantially affects the performance of the Travel Services Agreement and BestBooking has failed to remedy it within a reasonable period set by Traveller, Traveller may terminate the Travel Services Agreement without paying a termination fee and, where appropriate, request price reduction and/or compensation for damages.
7. If it is impossible to make alternative arrangements or Traveller rejects the proposed alternative arrangements in accordance with the foregoing, Traveller is entitled to price reduction and/or compensation for damages without terminating the Travel Services Agreement. If the package includes the carriage of Traveller, BestBooking shall also provide repatriation of Traveller with equivalent transport without undue delay and at no extra cost to Traveller.
8. In the Travel Guide, BestBooking shall provide Traveller with the name, address, telephone number, e-mail address and, where applicable, the fax number of BestBooking’s local representative, of a contact point or of another service which enables Traveller to contact BestBooking quickly and communicate with it efficiently, to request assistance when Traveller is in difficulty or to complain about any lack of conformity perceived during the performance of the package. Where possible, Traveller’s complaint as per the above shall be included in minutes. BestBooking hereby draws Traveller’s attention to the fact that the minutes including any complaints serve exclusively to describe the complaints and not to acknowledge any eventual defects by BestBooking. The facts, observations etc. included in the minutes do not represent any acknowledgement of Traveller’s complaint by BestBooking and do not qualify as a waiver of right.
9. Parties agree that the compensation eventually to be paid by BestBooking on the basis of the Travel Services Agreement is limited in three times the total price of the package as long as such limitation shall not apply to personal injury or damage caused intentionally or with negligence.
VIII. Alteration of services
1. In order for BestBooking to appropriately provide the travel services, BestBooking reserves the right to change or replace transportation, travel, hospitality, hotel (accommodation) or other travel services included in the Travel Services Agreement with services of equivalent or higher quality or to change or replace the programmes with programmes of equivalent or higher quality.
2. If the new services provided pursuant to the above Clause VIII/1 exceeds the value of the original services that were not provided, the difference in costs shall not be reimbursed by Traveller.
IX. Air carriage
1. The transportation of Traveller may be carried out by aircraft. Legal regulations and contract terms applicable for air carriage of people shall apply for such service.
2. As per the regulations applicable for air carriage, BestBooking reserves the right to change departure and arrival dates, the flight schedule, the route and the airline.
3. In case of the cancellation of a flight due to technical reasons, BestBooking is not obliged to perform the transportation by coach, train, ship or other means of transportation.
4. Traveller acknowledges to be familiar with all terms and conditions and policies of air carriers for air carriage of people related to the provision of the travel service and effective upon the signature of the Travel Services Agreement, and accepted that the same shall be binding to him as part of the Travel Services Agreement.
5. BestBooking hereby informs Traveller that, in general, the weight of travel bags (luggage) may be no more than 15 kg on charter flights and 20 kg on scheduled flights, however, such allowance may be more restrictive in case of certain airlines. Overweight luggage may only be allowed on scheduled flights, for which Traveller shall pay extra fee as per the tariffs of the airline.
6. BestBooking shall be responsible for the validity of flight tickets to be used during the trip as per the ordered travel.
7. BestBooking hereby informs Traveller that policies issued by individual airlines apply to the change and cancellation of flight tickets issued by airlines which deviate from the terms included in these General Terms and Conditions.
8. BestBooking hereby excludes all liability for damages arising from or in connection with the delay, cancellation of the air flight and any alteration related to the flight (change of airline, change of aircraft, intermediate landing). It also excludes liability for any claims related to airlines’ different regulations related to the weight of Traveller’s luggage as well as for claims related to the delay and loss of luggage.
9. Traveller shall provide his personal data identically to those included in his valid documents used for the purposes of the travel (passport or ID card). Airlines may deny boarding in case there is different data in the document used for identification and the flight ticket. BestBooking shall not be liable for any damages arising from the provision of wrongful data.
10. Traveller acknowledges that the individual coupons of issued flight tickets may only be used in the order of issuance and consecutively. Therefore in case Traveller has return tickets or multiple flight coupons and does not use any of the coupons of the ticket (‘no-show’), then the airline will automatically cancel the booking related to the ticket and may deny carriage of Traveller at any further coupons. BestBooking shall not be liable to Traveller in such cases.
11. In general, one must show up at the airport no later than two hours before the departure time included in the ticket. More restrictive rules may apply in case of certain airports. The latest time allowed for check- in may vary in case of individual airlines, airports and routes. Traveller shall be solely responsible for compliance with such rules.
12. Traveller hereby acknowledges that the liability of air carriers used by BestBooking may be limited by international treaties and conventions, including without limitation the Convention on International Civil Aviation (also known as Chicago Convention), was signed on 7 December 1944 (atified in Vietnam by Law no 66/2006/QH11 – Vietnam Aviation Law)
X. Transfer of contract
1. Traveller may transfer his rights and obligations deriving from the Travel Services Agreement to a third party, provided that (i) he gives BestBooking a notice without undue delay but at least within a reasonable period before the start of the package as per the Travel Services Agreement and (ii) the third party transferee satisfies all the conditions applicable to the Travel Services Agreement.
2. Traveller acknowledges that flight tickets are non-transferrable in most cases, therefore no third party may satisfy the conditions applicable to the Travel Services Agreement, i.e. the Travel Services Agreement may not be transferred as described above.
XI. Privacy
1. BestBooking shall process all personal data of Travellers in compliance with applicable data protection regulations in effect during the performance of the Travel Services Agreement and in connection therewith.
2. By the execution of the Travel Services Agreement, Traveller consents to the transfer of his personal data by BestBooking to third parties to the extent and in the manner necessary for the performance of the Travel Services Agreement.
3. BestBooking’s Privacy Policy shall be an inseparable Annex 4 of the Travel Services Agreement, and is available on BestBooking’s website (https://bestbooking.com.vn/privacy-statement).
XII. Liability
1. Traveller shall supervise and keep his luggage safe at all times, unless it was handed over to BestBooking or its supplier (transportation company) for the purposes of transportation or safekeeping, and such fact was acknowledged by BestBooking or the transportation company.
2. In consideration of a fee, BestBooking may conclude an insurance agreement with Traveller for cases of illness, accident or any damages in the luggage.
3. Traveller shall be liable for the truthful statement of the birth date of minors participating in the travel, which is a condition precedent to use any discounts applicable to minors. Any additional costs or damages arising from incomplete or untruthful data supply shall be Traveller’s liability. Where minors, unaccompanied by a parent or a legal guardian, travel on the basis of a Travel Services Agreement which includes accommodation, BestBooking shall provide separate information enabling direct contact with the minor or the person responsible for the minor at the minor’s place of stay.
4. Upon the booking, BestBooking shall inform Traveller whether BestBooking or Traveller shall procure documents required for the travel (visa, etc.). BestBooking shall inform Traveller about the dates when data shall be supplied. In case any deadline is missed by Traveller, the travel shall be deemed to have failed for a reason within the Traveller’s sphere of interest.
5. It shall be Traveller’s liability to have all documents required for the travel. In general, international regulations prescribe for an additional validity period of 6 months after the date of return in case of documents (passport, ID card). Traveller shall be familiar with visa regulations that belong to the country of the city of any transport connections or the destination. BestBooking shall not supervise or be liable for any case where the travel fails due to the lack of required documents, visa or any other travel condition.
6. During the travel, Traveller shall comply with all (passport, customs, visa, currency, health care, etc.) (legal) regulations applicable to the trip and familiarise himself beforehand, particularly if Traveller’s nationality is other than Hungarian. Traveller is obliged to draw BestBooking’s attention to this fact. Traveller shall bear all costs and damages arising from the non- compliance with such rules and regulations.
7. If Traveller is not able to travel due to the lack of documents required for the trip, then this shall be deemed a termination by Traveller, and Traveller is obliged to pay termination fee as per Clause V/1.
8. Furthermore,BestBookingherebyexcludesallliabilityforany damages arising as a result of Traveller’s own fault, in particular for all cases where Traveller misses a means of transportation or does not show up at the place (e.g. airport, coach or railway station) and date indicated by BestBooking for the purposes of the trip.
9. If Traveller books the trip in favour of a third party, BestBooking is not obliged to verify whether Traveller is a lawful representative of such third party. In such cases, Traveller’s obligations shall be performed by Traveller before the start of the trip, and by the third party after the start of the trip. In the Special Terms and Conditions, Traveller shall provide the data of natural persons actually using BestBooking’s services (participants).
10. Traveller shall be directly liable for any and all damages caused by Traveller to third parties in the course of the travel. In the event any third party has a claim against BestBooking for any damages caused by Traveller, then Traveller shall be liable and hold BestBooking harmless entirely for any such claims.
11. BestBooking shall provide assistance to Traveller if he is in difficulty during the travel. BestBooking shall be able to charge a reasonable fee for such assistance if the difficulty is caused intentionally by Traveller or through Traveller’s negligence. That fee shall not in any event exceed the actual costs incurred by BestBooking.
XIII. Resolving conflicts that arise throughout the transaction process
BestBooking Vietnam Travel is always responsible for receiving and handling customer complaints related to transactions at https://bestbooking.com.vn/. When a dispute occurs, customers should immediately contact BestBooking Vietnam Travel via email at sales@bestbooking.com.vn or call the hotline at (+84) 82 277 3137, and BestBooking Vietnam Travel will send a representative to resolve the customer’s issue. All disputes arising between https://bestbooking.com.vn/ and customers will be resolved through negotiation. In case an agreement is not reached as desired, either party has the right to bring the matter to the Economic Court for resolution.
XIV. Complaints & Claims
Should there be any dissatisfaction with the services provided by BestBooking Vietnam Travel, please notify your local tour guide or your travel consultant at that time to avoid the potential for similar problems happening again during your trip.
In the event of the matter cannot be resolved after the Representative’s best endeavors to do so during your travels, your complaint should be made in writing to BestBooking Vietnam Travel as soon as is reasonably possible after the trip. Please contact us via email, regular mail, or fax within 30 days following the completion of your tour. The letter of claim must include all relevant receipts and substantiating evidence. BestBooking Vietnam Travel will not be liable for any claims made later than 30 days after the completion of your tour.
XV. Miscellaneous
1. If BestBooking does not fulfil its obligation for repatriation or the refund of the downpayment or the participation fee for any reason whatsoever, then Traveller, in order to assert his claims, may contact International Arbitration Centre under Vietnam Commercial and Industrial Chamber to resolve, 6th Floor, VCCI Tower, No. 9 Dao Duy Anh, Dong Da, Hanoi.
2. BestBooking hereby informs Traveller that the pictures published in its programme are for illustration purposes only, and shall not be responsible for the truthfulness of such pictures.
3. In good time before the start of the package, BestBooking shall provide Traveller with the necessary receipts, vouchers, tickets, insurance bonds for the passenger’s name, information on the scheduled times of departure and the deadline for check-in, as well as the scheduled times for intermediate stops, transport connections and arrival.
4. In the event any of the provisions of the Travel Services Agreement is or becomes void or unenforceable, then any other provisions of the Travel Services Agreement shall persist unless the Parties would not have entered into the Travel Services Agreement without the void or unenforceable provision.
5. Parties shall settle all disputes arising out of or in connection with the Travel Services Agreement amicably and out of court. If the settlement of the dispute as described above is unsuccessful, then the court competent according to the general rules shall have jurisdiction.
6. These General Terms and Conditions shall apply to Travel Services Agreements concluded after the effective date hereof.
XVI. Rights and obligations of the E-commerce website management board
Rights of the management board of the e-commerce website
Request customers to register their personal information according to the template provided by BestBooking Vietnam Travel. Conduct advertising and introduce the company’s products and services at discounted prices to customers. BestBooking Vietnam Travel holds the copyright for services and transaction content on https://bestbooking.com.vn/ in accordance law on intellectual property protection in Vietnam. All resources are the property of BestBooking.com.vn Co., Ltd., and any illegal copying, use, or distribution in any form is strictly prohibited.
Responsibilities of the management board of the e-commerce website
Consultation, answering questions: The Customer Service Department will advise on all issues related to the transaction process on https://bestbooking.com.vn/ and address customer inquiries and complaints.
To guarantee service quality, BestBooking Vietnam Travel provide comprehensive information about services and take legal responsibility for that information to ensure the service quality matches what has been introduced to customers.
Guarantee transaction security
Guarantee transaction security: Publicly resolve issues stemming from transactions on https://bestbooking.com.vn. In instances of disputes between consumers and the company or where legal losses occur, BestBooking Vietnam Travel will proactively address the matter, safeguarding the rights and interests of both parties.
BestBooking Vietnam Travel is responsible for establishing and implementing a monitoring system to guarantee that the information (tours, airlines, etc.) on the website is comprehensive and precise.
Prompt announcements of news related to the activities of BestBooking Vietnam Travel.
XVII. Obligations and responsibilities of customers on the B2C e-commerce website BestBooking Travel
Rights of users on the B2C e-commerce website
Customers accessing the e-commerce website https://bestbooking.com.vn/ will be assisted by the customer service staff of BestBooking Vietnam Travel, who will guide them in using the tools, features, transaction processes, and utilities on the e-commerce website.
Customers who purchase services on https://bestbooking.com.vn/ will enjoy preferential pricing policies when they meet the requirements of BestBooking Vietnam Travel. These preferential policies will be posted directly on https://bestbooking.com.vn/. Through the customer service department of BestBooking Vietnam Travel, members have the right to submit complaints and request compensation from the company in case the service does not meet the quality, technical specifications, and warranty conditions as announced on https://bestbooking.com.vn.
Responsibilities of customers using the B2C e-commerce website
Customers are responsible for the security, retention of information, and transactions conducted under their name. Customers need to promptly inform the customer service department about unauthorized use, abuse, security violations, and the retention of third-party registration names for us to handle.
Customers confirm that the information submitted to BestBooking Vietnam Travel is current, precise, and comprehensive.
Customers commit not to use BestBooking Vietnam Travel’s services for illegal purposes such as fraud, threats, information probing, sabotage, creating and spreading viruses that damage the BestBooking Vietnam Travel system. If violated, members must be held accountable under the law.
Customers must not act in a way that damages the reputation of BestBooking Vietnam Travel in any form, such as spreading or disseminating false information about BestBooking Vietnam Travel.
XVIII. Commitment condition
The management board of the e-commerce website https://bestbooking.com.vn/ and the customers agree to commit to complying with the terms in this regulation.
XIX. Applicable conditions
The regulations of the e-commerce website https://bestbooking.com.vn/ take effect from the date of signing the accompanying statutes. The management board of the e-commerce platform https://bestbooking.com.vn/ retains the authority to amend these regulations and will inform clients via the website. The revised regulations will be effective from the date the decision about the amendment is issued. The customer’s ongoing use of the service following the announcement and implementation of the revised regulations indicates acceptance of these modifications.
XX. The official contact address of BestBooking Vietnam Travel
Company: BESTBOOKING.COM.VN LIMITED COMPANY
B2C E-commerce website: https://bestbooking.com.vn/
Email: sales@bestbooking.com.vn
Tel: (+84) 82 277 3137
Address:
- Our head office: 8th Floor, Bach Dang complex building, 50 Bach Dang, Danang city
- Office in Hanoi: 7th Floor, Viet A building, 9 Duy Tan district, Hanoi
- Office in Ho Chi Minh: 7th Floor, Central Point, 106 Nguyen Van Troi, Phu Nhuan distric, Ho Chi Minh city
- Office in Hue: 101 Nguyen Chi Thanh, Gia Hoi ward, Hue city, Thua Thien Hue province
On behalf of
General Director
Mr. Truong Minh Hieu
